At Sonitrol Security, our success in the electronic security industry would not be possible without the hard work, dedication, and talent of our team. We would like to congratulate our Vice President Marcos Reyes, on his 25 years as a part of the Sonitrol team! We are dedicating this blog to the rise and success of Marcos’ career here at Sonitrol, and hope you get to know more about him as a member of our team and as a person.
His Career at Sonitrol
Prior to his career here at Sonitrol, Marcos worked for a conventional alarm system company in Fresno, CA starting at the age of 16. He also went to college part-time, to pursue a law enforcement/criminology degree- while continuing to work at the same alarm company. Eventually he was hired as a reserve patrol officer for the Fresno police department. One day, Marcos took a call from dispatch for a home intrusion from a company he had never heard of before. That company was Sonitrol.
Marcos was intrigued by the call because he had never encountered a call from dispatch where he could see AND hear the intruders inside of a home. They were able to identify the suspects based on the video and audio surveillance to make arrests. After that call, Marcos wanted to learn more about Sonitrol and our advanced security systems. After learning more, he was so invested in what we do here at Sonitrol that he wanted to be a part of it. He said he believed in the product and saw how Sonitrol’s systems could advance the security industry. So, September of 1994 he got hired as an operator dispatch in the Monitoring Center. He remained active as a part-time police offer until 2001.
As Marcos has grown within the company, he has worn many hats over his years on our team. Currently, his title is the VP of Central Station Operations. In his position, his daily duties include overseeing operations, which includes 8 different offices throughout California. Some of the other roles he plays at Sonitrol is Public Relations, Sales team assistance, and even maintenance help- if anyone has a question, he has an answer!
“I still believe in the product, it’s the best product out there.”
If Marcos could narrow down his favorite memory of working at Sonitrol for the past 25 years, it would be the time that one of our customers, the owner of a Texaco gas station, was having trouble with regular break-ins and burglaries. Marcos said that this particular customer was apprehensive of our electronic security technology, claiming that all of them were the same. Marcos met this customer and explained the story of Sonitrol and eventually sold him on our systems. The very next night, the Texaco owner had a break-in and through Sonitrol’s security systems, they caught the burglars. He was sold on Sonitrol after that incident. Marcos said he has many other similar stories with the same result and that is what he loves about working for Sonitrol.
His favorite part of working at Sonitrol is the culture of his team. “Its the culture, we’re like family. The network is worldwide and huge, but it’s about the relationships we make with our customers and with our co-workers and colleagues that count.” Marcos said. If he could give any piece of advice to new employees or anyone interested in the security industry, it would be to keep learning as much as you can. “If you’re not continuously learning, ask for more work, for more positions, and work hard. There is always more opportunity within the network. Act like an owner, you will reap the benefits.”
Get to Know More About Marcos Reyes
Marcos likes to think of himself as a “simple guy.” He was born raised in Fresno, CA and has stayed ever since. All five of his siblings also reside in Fresno, making it easy to get in lots of family time. He enjoys spending time with his many nieces and nephews as well. He comes from a from a family history of law enforcement, with his older brother being the deputy sheriff in Fresno.
If he is not spending time with his family, Marcos loves traveling and doing all outdoor activities-from camping and hiking to deep-sea fishing, which he finds to be theraputic. He has traveled to places all over the world, including China, Spain, and France. But, if he could go on an all-expenses-paid vacation to anywhere in the world, it would be Australia. His dream is to see the Great Barrier Reef in person. His goal is to travel to at least one new place every year. Although he has experienced many different cultures and foods around the world, his all time favorite food is Chinese food- who doesn’t love a good Chow Mein and fries rice dish. Marcos included that he attributes a lot of his success with Sonitrol, his career, and his life to his partner of 19 years, Marco. Yes, their names are that similar! Marco is an Auditor for Wells Fargo, under the executive management team in Fresno, CA.
He hope you enjoyed getting to know Marcos Reyes a bit better and his success within our company. We are so thankful for his commitment to bettering Sonitrol and helping our customers to feel more secure! We hope for many more years to come with Marcos on our team. Happy 25th anniversary, Marcos!
Check out the rest of our team and services now. Contact us today with any questions you have. We are happy to help!